Troubleshooting
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Help with common situations you may run into

What if my question isn't answered here?
If your question isn't answered here, then contact Ambrosia Software by email at Help@AmbrosiaSW.com and David will be glad to answer any questions you may have.

How can I pause a game of Ferazel? Can I get to the Finder?
You can pause Ferazel using the Caps Lock key, to unpause it, just turn off the Caps Lock key.

If you would like to get to the Finder, you can pause the game using the Caps Lock key, and then just access the Finder using the cursor, or you can use the ESC key to abort the game.  You can then hide Ferazel from the Application menu or even quit the program while at the title screen. 

Why does the sound occasionally break up?
Certain video cards may cause the sound to break up during fades.  This is because all video card drivers turn off interrupts while they are changing color table entries, and some video cards do not handle color table changes in an optimal manner.  Since interrupts are off while the video card is changing color table entries, the Sound Manager cannot service the sound chip quickly enough, and the sound breaks up.

Will VM or RAM Doubler affect game play?
If you have Virtual Memory turned on or are using the RAM Doubler extension, it may slow down Ferazel's game play.  This is unavoidable; the only solution is to turn virtual memory or RAM Doubler off before playing Ferazel.

On slower machines, Virtual Memory or RAM Doubler may also cause the sound to breakup or screech on occasion.  We recommend against using Virtual Memory or RAM Doubler while playing Ferazel (or any other game for that matter), but it does work.

I have problems launching Ferazel's Wand - what can I do?
There are two things you can try. First, raise Ferazel's memory allocation. This is done by hilighting the Ferazel application icon from the Finder and choosing Get Info... from the File menu. You can set the memory allocation to a higher amount. Ferazel requires at least 19000K of free RAM.

If you continue to have problems, try disabling the extensions on your machine before playing. This is done by restarting your machine while holding the Shift key down. You will see a message that says "Welcome to Macintosh - Extensions off." Sometimes extensions can conflict with other programs.

If your problems continue, please contact our technical support department at Help@AmbrosiaSW.com.

I have a slower Macintosh - is there anything I can do to improve game play?
Try turning down effects first, then graphic detail, and if it's still too slow, try the Reduce Frame Rate option.

Can I use a joystick to play Ferazel's Wand?
Yes. Ferazel's Wand uses InputSprocket, so you can open the Game Controls options in the Preferences, check the Use InputSprocket option.  As long as the manufacturer of your Joy Stick's Input Sprocket is installed in your Extensions folder, your device should appear when you click on the Configure button.  Then set your controls how you like, and click on OK.

When I use a game controller with InputSprocket, why are up and down reversed?
Some controllers may require that you check the "Reverse Vertical" checkbox in the InputSprocket configuration dialog in order to interpret the vertical directions correctly.